RETURNS & EXCHANGES SHIPPING PRODUCTS PAYMENT INFO
RETURNS & EXCHANGES
What is your return policy?
Didn’t work out? No problem. We accept returns on orders within 15 business days of delivery for a full refund. Any merchandise that looks worn, washed, broken, is missing tags or receipt will not be refunded. Refunds are processed within 14 business days after the merchandise is received. You will receive an email confirming the refund once processed. We do not accept returns on international orders. If you have any questions or concerns, please feel free to send us an email at firstname.lastname@example.org
How do I return an item?
If you would like to make a return or exchange, please fill out the return slip included in your order and return the merchandise to the address below. Use the same packaging in which the merchandise was originally shipped. Return shipping is at the customer’s expense. If you have any questions or concerns, please feel free to send us an email at email@example.com
How do I exchange an item?
Although our sizing is standard and our fits articulated in the description, choosing your size online isn’t an exact science. We understand. If you want to exchange your item(s) for a different size, contact us at firstname.lastname@example.org.
What if the product I have is damaged?
We stand by our products. If for some reason you think your item isn’t performing as it should, contact us at email@example.com for a repair, exchange, or full refund.
What does shipping cost?
Nada. We offer FREE standard shipping on all domestic orders. We use FedEx as our shipping provider and ship orders Monday through Friday. We expect all orders to be delivered within 3-6 business days.
Do you ship internationally?
We offer international shipping to the countries listed below and charge a flat rate of $45. Please note that you are responsible for any import duties, customs and/or taxes applied after shipment. If your country is not on the list and you would like to place an order, please feel free to reach out to us at firstname.lastname@example.org with a shipping request. The countries we currently ship to are: Australia, Austria, Belgium, Canada, Denmark, Dominican Republic, Finland, France, Germany, Greece, Hong Kong, Iceland, Ireland, Japan, Italy, Liechtenstein, Luxembourg, Malta, Netherlands, Norway, Portugal, Scotland (UK), Singapore, Spain, Sweden, Switzerland, United Kingdom, United Arab Emirates and Wales (UK).
What is the status of my order?
Typically it takes about 1 day to ship domestic packages and 1-2 days for ones traveling internationally. You may also track the status of your order via the My Account page. For your convenience, we’ll send you an email with a UPS tracking number once it leaves our warehouse that you can use for reference. And of course you can always email us at email@example.com to check the status of your order. We’re here to help.
What if I need to change my order?
If you just ordered your item and want to switch it before we ship it, act fast! We process orders quickly but we will do our best to change your order for you before sending your package on its way. The best way to change or cancel an order is to email us at firstname.lastname@example.org. If the item already shipped, wait for it to arrive and follow the simple return instructions detailed above.
Are there any stores that carry your product so I can try them on?
To get you the best possible product for the best possible price, we only sell exclusively online. For those hesitant to buy something before trying it on, we offer free domestic returns and exchanges. It’s just like a changing room, only without all the standing in line and elevator music.
What size am I?
Unless indicated, all our clothes fit true to size. To see how an item fits, consult our size guide, located directly under the “Add to Cart” button on the product detail page. If you’re still not sure, go ahead and email us at email@example.com and we’ll help you out.
When do you charge my credit card?
Once you place your order, we charge your credit card. If there are any problems, we will reach out to you.
What sort of payment do you accept?
We accept Visa, Mastercard, American Express, Discover, and PayPal.